Il più chic

Quality Audit & Training

 

il più chic provides comprehensive mystery shopping and quality audit of all the operational areas ensuring consistent service delivery. We provide concrete feedback to resolve issues, an action plan to improve, and quick solutions to immediately improve the client journey.

 

il più chic quality audit

Customer Service Training

 Customer experience strategy

• On-boarding program for new employees

• Ongoing customer service training

• Regular quality assurance check 

• Implementation of standards  operating procedures (SOPs)

Contact us today to discuss how il più chic can help your hotel property thrive.

In an ever-changing and highly competitive market, hospitality goes beyond than merely accommodation; it is about offering unique experiences that create emotions and memories. Excellent hotel branding is one of the key elements of success. It helps your hotel rise above the competition, build better word of mouth, attract more clients, and increase your revenue.

Sales & Marketing

In such a very competitive hospitality market, it’s important to develop an effective marketing strategy that boosts your hotel brand and makes it stand-out of the crowd.

Concept, Branding & Positioning
Concept, Branding & Positioning

Operation Management

il più chic offers a customer-centric approach to all the steps of a guest’s journey. We take care of your asset, ensuring a seamless experience for guests and a reliable relationship for hotel owners and investors