Portfolio

4 star property

9 rooms

• Sales, marketing and reservation management

• Monitoring the online presence and reputation

• Redaction of SOP

• Implemented automated procedures

• Quality Assurance audit

• Customer service training

• Online customer service assistance

4 star property

4 rooms

• Sales, marketing and reservation management

• Monitoring the online presence and reputation

• Implemented automated procedures

• Online customer service assistance

3 star hotel

6 rooms

• Sales, marketing and reservation management

• Monitoring the online presence and reputation.

• Online customer service assistance

4 star property

5 rooms

• Sales, marketing and reservation management

• Monitoring the online presence and reputation.

• Online customer Service Assistance

• Quality assurance audit

Holiday Rentals

Management

• Specialising in high-quality, boutique properties.

• Procedural set-up, marketing, team training.

• Day-to-day operations, web design and customers service relations.

• Implemented automated procedures (management cloud software, smart locks).

• Built a loyal and professional team.

• Developed strong, long lasting relation with partners.